Policies & service terms

KagePoint Systems collects information you provide when you complete the Business Technology Growth Review, contact us, request a quote, complete secure intake, approve a project, or pay an invoice. This may include contact details, company information, business goals, technology challenges, project requirements, technical documentation, and billing records.

We use this information to respond to inquiries, assess and scope services, deliver approved work, provide support, process invoices, maintain business records, and protect our services. We do not sell customer information. We may share the minimum information necessary with service providers that support hosting, secure file transfer, communication, scheduling, invoicing, and payment processing.

Do not send passwords, full payment-card details, regulated data, or sensitive evidence by ordinary email. We provide an approved secure transfer method when a project requires sensitive materials. To ask about access, correction, or deletion of personal information where applicable, contact sales@kps.it.com.

KagePoint Systems provides business technology growth reviews, project-based technology baseline assessments, IT consulting, security-focused risk-reduction guidance, infrastructure planning, website work, workflow automation, and related technology services. The exact deliverables, assumptions, customer responsibilities, price, payment schedule, and delivery window are defined in a written quote, proposal, or statement of work accepted by the customer before work begins.

Customers must provide accurate information, designate an authorized decision-maker, provide timely access to required materials, and review deliverables for factual accuracy. Work outside the approved scope requires written approval and may change the price or schedule. Unless a signed agreement states otherwise, invoices are payable in U.S. dollars by the due date shown on the invoice.

The complimentary Business Technology Growth Review provides an initial solution-path recommendation based only on the answers submitted. It is not a diagnostic assessment and does not create a client relationship. Advisory and assessment services are not legal advice, a formal audit or attestation, a penetration test, a compliance certification, incident response, or a guarantee of any third-party outcome. Customers remain responsible for their systems, business decisions, final approvals, and third-party submissions.

A customer may cancel a project by emailing sales@kps.it.com. If KagePoint Systems has not started the approved work, amounts paid for that project are refundable unless the written scope identifies a non-refundable third-party fee or reservation charge.

After work begins, the customer is responsible for work completed and approved non-recoverable costs through the cancellation date. Any remaining prepaid balance is refunded to the original payment method. KagePoint Systems initiates an approved refund within five business days; the payment provider or financial institution may require additional processing time. Completed digital deliverables and completed consulting time are not returnable like physical goods, but concerns about a deliverable should be reported promptly so they can be reviewed against the approved scope.

If a signed proposal or statement of work contains project-specific cancellation or refund terms, those terms control for that project.

Services are delivered remotely, onsite, or through a combination of both, as stated in the approved scope. Before payment is requested, the customer receives a written description of the deliverables, price, required inputs, and estimated delivery window. Work begins after scope approval, receipt of any required deposit, and receipt of the information or access needed to start.

Digital reports, documentation, and project files are delivered by an approved secure method or through the customer's authorized business systems. Consulting sessions and onsite work are scheduled directly with the customer. Delivery dates may change if required information, access, approvals, or third-party services are delayed; KagePoint Systems communicates material schedule changes as soon as practical.

KagePoint Systems currently sells professional services and digital deliverables, not physical goods. Shipping rates, shipping destinations, and physical-product returns therefore do not apply. The exact delivery window for each service is stated in the written scope before the customer approves the invoice.

Prices and invoices are stated in U.S. dollars. Customers pay through the secure Stripe-hosted invoice or payment page linked from their invoice. The payment methods available to a customer are displayed on that Stripe page and may vary by transaction or account eligibility.

This website uses HTTPS. KagePoint Systems does not collect, transmit, or store full payment-card numbers on kps.it.com. Stripe handles payment information under its security and PCI compliance program. Customers should enter payment information only on the secure Stripe-hosted page associated with their invoice.

Services are intended for businesses and authorized representatives who are at least 18 years old. Customers must have authority to request the work and provide any systems, records, or information included in the project. KagePoint Systems does not accept work that would violate applicable law, sanctions, export controls, third-party rights, or an organization's authorization requirements.

KagePoint Systems does not currently advertise a public discount, promotion, free trial, or subscription offer. If a future offer is made, its eligibility, duration, limitations, and any renewal or cancellation terms will be disclosed in writing before purchase.